Return Policy
Q: What is the return policy?
A: We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee the quality of purchase.
As part of the experience, we know that in some cases we cannot meet all your expectations, so we provide you with a return and refund service so that you can continue to enjoy shopping with us.
Please note that due to the limitations of the ordering platform, direct unilateral exchanges are not possible and we do not have the right to actively ship.
If the product is not delivered due to a shipment cancellation, it can be replaced after a personal consultation directly with the agent.
You can return defective products or orders:
a) If the product is unfortunately defective
b) The product received is completely different from the ordered product
C) There are signs of use that affect the secondary sale, and no refund will be given
In this case, the customer has the right to receive a new product based on the availability of the product. If the product is not available, the customer will receive a full refund.
Please contact our customer service [email protected] to obtain the return address.
A: We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee the quality of purchase.
As part of the experience, we know that in some cases we cannot meet all your expectations, so we provide you with a return and refund service so that you can continue to enjoy shopping with us.
Please note that due to the limitations of the ordering platform, direct unilateral exchanges are not possible and we do not have the right to actively ship.
If the product is not delivered due to a shipment cancellation, it can be replaced after a personal consultation directly with the agent.
You can return defective products or orders:
a) If the product is unfortunately defective
b) The product received is completely different from the ordered product
C) There are signs of use that affect the secondary sale, and no refund will be given
In this case, the customer has the right to receive a new product based on the availability of the product. If the product is not available, the customer will receive a full refund.
Please contact our customer service [email protected] to obtain the return address.